Package includes:
· Monthly Hours – 16
· Additional Support @ $30 per hour
· Response Time- 16 hours
· Dedicated Project Manager
· Magento Admin Support
· Phone/Skype/Email Support
· Customer Support Portal Login
· Development/staging environment and code repository
· Magento Extension Installation
· Security Patches Installation
Source: https://www.agentosupport.com/agento/details/standard